Three most common questions:
Do I need to contact BigKite to confirm my booking?
Most of the time, you don't need to call us. As soon as the booking process is complete, we'll send you an e-mail (voucher) confirming your booking. |
How do I change or cancel a purchase?
If you have any questions, give us a call. Big Kite Customer Support is available 24 hours a day, 7 days a week at (1-800-747-6489) or 1-305-407-3506. |
Where can I get more information about kitesurfing?
If you'd like tips on how you can learn more about kite surfing, you have several options:
- Visit the " Equipment" page for information on the latest discounts and gear.
- Visit the " Kite Camps" page for advice on shopping for flights, hotels, and cars.
- Visit the "Lessons" page for advice on shopping for the right kite lesson.
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Three ways to find answers to your questions
- Find kite surfing information in the following web pages:
- links page
- lessons page
- equipment page
- Send us an e-mail.
Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. info@bigkite.net and we'll get back to you within four hours.
- Give us a call.
BigKite Customer Support is available 24 hours a day, seven days a week at (1-800-747-6489) or 1-305-407-3506.
BigKite.net Privacy Policy
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices. By visiting our U.S. website, www.bigkite.net, you are accepting the practices described herein.
What information we collect from you
In General. We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, and, in some cases, billing information (such as credit card number, cardholder name, and expiration date). We also may request information about your traveler preferences and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
When should I book my lessons?
ASAP! THE SOONER WE BOOK YOUR LESSONS THE BETTER.
Where are you located?
Our main facility is located in Miami, Florida.
We provide vacation packages at out International Kite centers in Central and South America
How do I pay?
We take credit card deposits for all lesson and rental reservations when you sign up on line or over the phone. We charge you the day of your lesson or rental. We also keep credit card information for no-shows and late arrivals.
- Rain check policy:
If any instructor needs to apply a rain check to your lesson or rental. We will be able to offer you the nearest date available to reschedule your lessons or give you an equivalent value price for any kite surfing equipment we may offer that you might be interested in.
- Cancellation policy:
We do charge a $100. 00 setup and cancellation fee for any lessons canceled within the 24hrs prior to the scheduled lessons. This policy also applies for not showing up for services, lessons or late arrivals.
- Accommodation policy:
We will deliver the best customer service to help you structure your accommodations according to your needs, and find the best prices available. Although, we are not held responsible for any accommodation problems you may have.
- Kite repair policy:
We will give you a free estimate on your kite or board repairs. Additional fees are applicable, such as: sandy kites, shipping wreckage. We do add all returning shipping costs to your repair price and are not held responsible for any problems you may encounter while or after you shipment has been made.
MAPS:
MATHESON HAMMOCK, MIAMI, FLORIDA
SAN JUAN, PUERTO RICO
CABARETE, DOMINICAN REPUBLIC
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